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This plan can be customized to fit your business needs or fully outsource your entire infrastructure management -- from tailored escalation procedures to assigning experts to maintain your systems.
Besides the Account Manager offered in Verio's Enhanced Support, this premier plan provides a Technical Account Manager to oversee your systems' validity and to serve as your primary contact.
Verio Enterprise Support Services include:
Provisioning Project Manager
- Responsible for the installation of your solution and services and will ensure you are up and running quickly
- Will create and maintain a project plan for applicable projects to include tasks, deliverable dates, resources, dependencies, and status
- For each new project, the Project Manager will develop kick-off agenda/materials (to include project charter plan, an assumption/risk matrix, and a communication plan), ensure the quality and timeliness of deliverables for projects and organize and conduct weekly status meetings with the key players
Account Manager
An advocate for your overall satisfaction, your Account Manager is also responsible for:
- Installation/Provisioning oversight
- Billing questions and escalations
- Problem Resolution
- Providing status on issues quickly and thoroughly
Technical Account Manager
The Technical Account Manager (TAM) will complement existing support personnel. Additionally, the TAM will be responsible for:
- Facilitating effective, clear and immediate communication between Verio support resources and your technical teams
- Outage resolution
- Migration and upgrade planning
- Technical consultation and review
- Operational and strategic planning
- Acquiring additional support resources where necessary
System Support
Depending on your customer needs, the Technical Account Manager will draw on any number of experts on either a full time or as needed basis. Support is available in the following areas:
- Network
- Security
- Storage
- Web Services Support
- Database Support
- Application Support
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